Frequently Asked Questions
Everything you need to know about your DTLR shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy?
We accept returns within 30 days of the purchase date, provided the items are in original, unworn condition with all tags and packaging intact. Please note that certain limited-release items may be final sale.
How much does shipping cost?
Standard shipping rates are calculated at checkout based on your location. We frequently offer free standard shipping on orders over a specific dollar amount, excluding heavy or oversized items.
Are the products on DTLR authentic?
Yes, DTLR is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and New Balance. Every product we sell is 100% authentic and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna to make your shopping experience more flexible.
Can I cancel or change my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are generally unable to cancel or modify it. Please double-check your size and shipping address before finalizing your purchase.